Shipping Policy

Shipping Policy – Topline Performance

At Topline Performance, we are committed to delivering your auto parts quickly, safely, and reliably across Trinidad and Tobago. We understand how important it is to get the right parts at the right time, and we work hard to ensure a smooth delivery experience from checkout to your doorstep.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Once your order is processed, you will receive a confirmation notification.

Shipping Locations

We currently deliver nationwide across Trinidad and Tobago, including all regions in Trinidad as well as Tobago.

Delivery Timeframes

Estimated delivery times are as follows:

Trinidad: 1–3 business days after dispatch
Tobago: 2–5 business days after dispatch

Delivery times may vary depending on your location, courier schedules, and unforeseen circumstances.

Shipping Rates

Shipping fees are calculated at checkout based on your delivery location and the size of your order. From time to time, we may offer free delivery promotions or free shipping on orders above a specified amount.

Order Tracking

Once your order has been shipped, you may receive a tracking number or delivery update via email or WhatsApp, depending on the courier service used. This allows you to stay informed about the status of your order.

Failed Deliveries

Please ensure that your delivery address and contact details are accurate when placing your order. If a delivery attempt fails due to incorrect information or customer unavailability, additional charges may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of receiving your delivery. Kindly provide your order details along with photos so we can investigate and resolve the issue promptly.

Delays

While we aim to meet all delivery timelines, delays may occur due to weather conditions, high order volumes, or courier disruptions. We appreciate your understanding and will communicate any significant delays.

Contact Us

If you have any questions regarding your shipment or delivery, feel free to reach out to us:

Topline Performance
Email: [your email]
Phone/WhatsApp: [your number]